Shipping policy

Last updated: November 2025

At Sophie Mae Atelier, we strive to make every step of your shopping experience clear, reliable, and seamless. Below you’ll find all information regarding order processing and shipping within the United States and Canada. If you need assistance at any time, our team is available at info@sophiemaeatelier.com.

Average Delivery Time

Once your order is placed, we process and prepare it within 1–3 business days.

• Orders placed Monday through Friday are typically processed within 24 hours  
• Orders placed in the evening or over the weekend may require additional processing time  

After processing, your package is handed over to the shipping carrier.

Estimated delivery times:

• United States: 5–9 business days  
• Canada: 5–9 business days  

Delivery times may vary depending on your location, carrier volume, customs processing, or seasonal demand. Our priority is to ensure safe and timely delivery with every order.

Placing an Order

Placing an order at Sophie Mae Atelier is simple:

1. Visit the product page and select your preferred size and color.  
2. Click the “Add to Cart” button.  
3. Proceed to secure checkout.  
4. Enter your shipping details and continue.  
5. Review your order and confirm that shipping is free.  
6. Proceed to payment to complete your purchase.  

You will receive an order confirmation email, followed by a shipping confirmation email with tracking information once your package has been dispatched.

Payment Options

We offer secure payments through Shopify Payments, including:

• Visa  
• Mastercard  
• American Express (AMEX)  
• Discover  
• PayPal  
• Apple Pay  
• Google Pay  

All transactions are protected with SSL encryption, ensuring that your payment information remains fully secure.

Shipping Costs

We offer free shipping to both the United States and Canada on qualifying orders.

There are no additional fees or hidden charges at checkout.

Shipping Your Order

We process and ship all orders efficiently so you can enjoy your purchase as quickly as possible. To keep our pricing fair and accessible, we ship orders in optimized batches. This helps reduce waste and supports responsible logistics practices.

If you would like your order to be prioritized for same-day processing, please contact us at info@sophiemaeatelier.com. If possible, our team will be happy to arrange this for you.