מדיניות החזרים

Last updated: October 2025

At Sophie Mae Atelier, we want every customer to feel confident and comfortable when shopping with us. If something doesn’t meet your expectations, we’re here to help and make the return process as smooth as possible.

If you have any questions or need assistance, please contact us at info@sophiemaeatelier.com.

How to Request a Return (Simple 3-Step Process)

We keep returns straightforward so you always know what to expect.

Step 1 — Contact Us

Email us at info@sophiemaeatelier.com and include the following information:

• Order number

• Full name and shipping address

• Reason for the return

We will send you a return form along with the appropriate return address.

Step 2 — Send the Item(s)

Once your return request has been approved:

• Print and include the return form inside your package

• Ensure all items are securely packaged

• Clearly mark the package as “Return”

• Ship the package using a tracked and insured shipping method

• Email us the tracking number so we can monitor the shipment

Step 3 — Receive Your Refund

After the returned item has arrived at our processing center and has been inspected, your refund will be issued within five (5) business days to the original payment method.

Return Eligibility

Items may be returned within 30 days of delivery, provided they meet the following conditions:

• Items must be unused and unworn

• Items must be in their original, sealed packaging

• No signs of wear, damage, odors, stains, or alterations

• All original tags, accessories, and packaging must be included

We are unable to accept returns or issue refunds for items that do not meet these conditions.

If you received an incorrect or defective item, please contact us immediately so we can resolve the issue.

Important Return Information (Please Read Before Sending)

To maintain fair pricing and product availability, returns are processed at our international fulfillment center.

Return Location

All returns are processed in Asia, and return packages must be shipped to the address provided after approval.

Return Shipping Costs

Return shipping costs are the responsibility of the customer. Depending on your location and carrier, return shipping may cost approximately $50 CAD.
Return shipping costs are non-refundable.

Non-Acceptable Returns

We cannot accept returns that:

• Show signs of wear or use

• Are not in original packaging

• Are damaged due to improper return packaging

• Are sent back without an approved return form

Packages shipped without tracking or insurance are sent at the customer’s own risk. We cannot issue refunds for lost or untracked return shipments.

Bundle & Multi-Buy Offers

If your order included a bundle or multi-buy promotion (e.g. “Buy 2, Save More”), the discount applies only when all items in the bundle are kept.

If part of a bundle is returned:

• The promotional discount becomes void

• Kept items revert to their original full price

• The refund amount will be adjusted accordingly

Need Help?

If you have any questions about returns or need assistance, our team is happy to help.

📧 Contact us at info@sophiemaeatelier.com, and we’ll get back to you as soon as possible.